FAQ - Blackboard LMS for Zoho CRM

FAQ - Blackboard LMS for Zoho CRM

Q1. What are the basic requirements for this extension?

In order to use the Blackboard LMS for Zoho CRM extension, you will need - 

  1. An active Zoho account
  2. An active Blackboard account 

Q2. What is the price of the Blackboard LMS for Zoho CRM extension?

By purchasing the Blackboard LMS for Zoho CRM addon, you can improve both your learning abilities and productivity for just US$ per month/organization. You may save 10% if you purchase a yearly subscription.

Q3. Can I try Blackboard LMS for Zoho CRM before I pay? 

Of course, you can since we offer a 14-day FREE trial for our customers to evaluate the features of this amazing plugin. What are you waiting for? Sign up now and claim your trial. You can also extend your trial period, click here to know more about extending your trial period.

Q4. What are the features of Blackboard LMS for Zoho CRM?

Here are the basic features of Blackboard LMS for Zoho CRM - 

  1. Creates a two-way sync for the Contacts (User) modules.
  2. Modules like Grades, Sync Logs, Associate Staffs, and Student Enrollments have an instant sync option.
  3. Automatic scheduled sync option (every 4 hours) to update records.
  4. The Contact module can be synced according to the roles in Blackboard (i.e. Teachers, Students, and Staff).

Q5. What is the purpose of this extension?

The Blackboard LMS for Zoho CRM plugin synchronizes data between Blackboard LMS and Zoho CRM. The core modules and some custom modules are both subject to the sync procedure. The auto-sync feature will be activated, and records will be synced every 4 hours. Additionally, manual sync is available at any moment.

Q6. How does the sync process work for the Modules?

The Blackboard LMS for Zoho CRM syncs records in the following way -

Sync Way

CRM Module

Blackboard

2 Way

Contacts

User

Blackboard to CRM

Products

Courses

Blackboard Grades

Grades

Blackboard Grade Details

Grades

Student Enrollment

Enrollments

Associated Staffs

Enrollments

Q7. How do I install this extension?

Please follow our detailed installation guide here. For any further assistance email us at help@saasplugin.com.au.

Q8. I've installed the plugin, does it still need any specific configuration?

Yes! this plugin requires an additional configuration to establish the connection between Zoho CRM and Blackboard LMS. See our detailed setup guide here.

Q9. I've installed the plugin, but how do I use it?

If you want to sync records properly between your Zoho CRM and Blackboard LMS, you can read the detailed user guide here.

Q10. How should I get assistance if I face any problems while using this plugin?

For any further help or assistance, you can reach us at help@saasplugin.com.au.

Q11. Do I need to pay to get support?

No, if you have purchased any of our subscription plans for this extension, you will get first-class support 24/7 for free. 

Q12. Will I get free support during the trial period?

There is no cost needed for extension-related support at all. You can reach us whenever you need us at  help@saasplugin.com.au.

Q13. Do I need to worry about CRM version compatibility for this plugin?

The plugin is compatible with the following CRM versions -

  1. Standard
  2. Professional
  3. Enterprise
  4. CRM Plus
  5. Zoho One
  6. Ultimate

Q14. Why isn't Zoho CRM connecting to the Blackboard LMS?

This could have happened because the setup procedure involved copying the wrong Blackboard API URL, Blackboard Application Key, or Blackboard Secret into the settings. When putting those fields into the extension settings, make sure there are no spaces in them.

Q15. How do I buy this plugin?

You can buy the plugin directly from Marketplace. You can find more details here. 

Q16. How do I cancel my subscription plan?

The cancellation process is very simple. Please check this article.

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