How to Use
How to Send SMS
How to send SMS Prerequisite Need to Install the plugin in your Zoho Desk Portal SMS Sending Procedure Step 1: Go inside the ‘TICKETS’ page if any other page is being selected. On this page, all available tickets will be present. Step 2: Open a ...
How to Receive/Reply SMS
Receive/Reply SMS Once a client receives an SMS on their mobile phone, they will be able to reply to that SMS. Whenever the users reply back to the SMS, it will be noted in the ticket as conversation and marked as “Inbound SMS”.
How to Use SMS Templates
Create SMS Template This plugin provides the opportunity to use templates so that the users don’t need to create SMS content every time. Custom Templates can be created or used for the widget. By clicking on the ‘Templates’ button, the template page ...