How to Use
How to send SMS
1.1 Prerequisite You must have the Clickatell Extension in your Zoho Desk Portal. To know how to install the plugin, click here. 1.2 SMS Sending Procedure Step 1: Go inside the ‘TICKETS’ page from your Zoho Desk portal. You will find all the ...
Receive/Reply SMS
When a client receives an SMS on his mobile, he will be able to reply to that SMS. If the client replies to that message, it will be marked as “Inbound SMS” in the Conversation section inside the ticket.
How to Use SMS Templates
3.1 Create SMS Template The Clickatell Extension for Zoho Desk allows you to use templates. Since you don’t have to create SMS content every time, it can save you time. By default, there will be no template available, you to create one first. In ...