FAQ - Burst SMS Extension for Zoho Desk

FAQ - Burst SMS Extension for Zoho Desk

Q.1 What are the basic requirements for this extension?

To use our Burst SMS Extension for Zoho Desk extension, you need to have an active Zoho Desk account and an active Burst SMS account. 

Q.2 How much does the extension cost?

You will get the monthly subscription at $10 USD. We offers  10%  discount on yearly subscription and it comes  $108 USD only, for the whole year. 
This is separate from the text pricing. For the number of texts you are provided you will need to consult with Burst SMS. You can test out Burst SMS with a FREE 15-day trial! 

Q.3 What are the basic features?

Some basic features of this extension are
  1. Send and receive SMS messages from Zoho Desk tickets directly to client mobile numbers.
  2. Personalize your SMS message with field merging options in your SMS messages and templates.
  3. Send your SMS message using your own custom templates.
  4. View the complete history of customer SMS messages in Zoho Desk tickets.

Q.4  Can I try out before I pay?

Yes, you can test out Burst SMS extension with a FREE 15-day trial! 

Q.5 How do I install the plugin?

It is very simple, just follow our installation instructions and start messaging within a few minutes. For any further assistance email us at  help@saasplugin.com.au

Q.6 I've installed the plugin, does it still need any setup or specific settings?

Yes, you just need to enter the Burst SMS API key and API secret during installation. See our detailed installation instructions.

Q.7  I've installed the plugin but how do I use it?

Please check our user guide here.

Q.8 What is the process of getting help if I face any problem during use it?

For any further help or assistance, you can reach us at  help@saasplugin.com.au

Q.9 Is support cost us?

No, it is completely free of cost.

Q.10 May we have free support on trial period?

There is no cost needed for extension-related support at all. You can reach us whenever you need at  help@saasplugin.com.au

Q.11 Do I need to worry about CRM version compatibility?

For this plugin the compatible CRM versions are
  1. Professional
  2. Enterprise
  3. CRM Plus
  4. Zoho One

Q.12 How do I cancel my subscription plan?

Cancellation process is very simple. Please check  this article .

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