Inside Zoho Desk portal, click the Settings icon at the top right corner.
Then, go to -
Marketplace > All
Under "All Extensions". type in “ Burst SMS Extension for Zoho Desk ” in the search box
You can go with the free trial or buy the plugin directly, Click the button according to your choice
Click on the link to install the extension
Now go to General Settings
Authorize your account for Zoho OAuth service to activate this extension
Authorize your account for Zoho Desk 2 BurstSMS Service Connection service to activate this extension.
To obtain your Burst SMS API Key and Burst SMS API Secret, log into your Burst SMS account by visiting the website.
Once you are logged in, go to Settings from the top menu bar.
Scroll down until you come to the “API Settings” section. In this section you will find your API Key and API Secret.
Enter User Name/Password and Save the details.
UserName - Burst SMS API Key
Password - Burst SMS API Secret
The very last step of the installation is to provide your Input Number. At the initial stage, the Default Number will be selected under the ‘PREFERENCE’ tab.
In that case, users can send messages through the Burst SMS for Zoho Desk extension. Unfortunately, they can not reply back since there is no number given.
The recipient will get the message from an undefined number without any reply option. The message may look something like this -
Therefore, you need to select “Input your number” under the ‘PREFERENCE’ tab and enter the preferred mobile number.
Once you make sure everything is alright, hit the ‘Save’ button so that the recipient can reply back to your messages.