FAQ - “Clickatell Extension for Zoho Desk”

FAQ - “Clickatell Extension for Zoho Desk”

Q.1 What are the basic requirements for this extension?

In order to use the Clickatell Extension for ZohoDesk, you need to have -

  1. an active account on Zoho Desk
  2. an active account on Clickatell

If you don’t have a Clickatell account please sign up here.

Q.2 How much does the extension cost?

A monthly subscription at only $10 USD/month/organization is available for “Clickatell Extension for ZohoDesk”. Also, the yearly subscription plan will cost only $108 USD/organization where you can enjoy a 10% discount.

Please be mindful, $10 USD/month/organization is the cost of covering the Clickatell plugin operating within your ZohoDesk. This is separate from the text pricing. For the number of texts you are provided you will need to consult with Clickatell.

Q.3 What are the basic features of this extension?

Some basic features of this extension are -

  1. You can send and receive SMSs from a Zoho ticket to a client’s phone number. 
  2. You can create and manage predefined SMS templates, so you can send SMS instantly.
  3. The Field Merging option allows you to tailor your messages more conveniently. 
  4. It provides a messages history where you can track your messages.

Q.4  Can I try out before I pay?

Yes, you can test the Clickatell Extension for ZohoDesk with a 15-day free trial.

Q.5 How do I install the plugin?

Installing the Clickatell Extension for ZohoDesk is very simple. Just go through the installation guide and start using this extension. You can also email at help@saasplugin.com.au for further assistance.

Q.6 I've installed the plugin, does it still need any setup or specific settings?

Yes, you may need to configure a few things. Read our detailed setup guide.

Q.7  I've installed the plugin but how do I use it ?

Using the Clickatell Extension for ZohoDesk is very simple. Just go through our user guide here.

Q.8 What is the process of getting help if I face any problem while using it?

For any assistance and support, you can always email us at help@saasplugin.com.au

Q.9 Is support cost us?

No, it is completely free of cost.

Q.10 May we have free support for the trial period?

We provide support during the trial period, it is completely free. You can reach us any time at help@saasplugin.com.au. We promise to get back to you as soon as possible.

Q.11 How do I buy my subscription plan?

You can buy the Clickatell Extension for ZohoDesk directly from the marketplace. Please click here to know more. 

Q.12 Do I need to worry about CRM version compatibility?

The Clickatell Extension for ZohoDesk is compatible with the following CRM versions -
  1. Professional
  2. Enterprise
  3. CRM Plus
  4. Zoho One

Q.13 How do I cancel my subscription plan?

You can cancel your subscription plan for Clickatell Extension for ZohoDesk at any time. Please click here to know more.

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