How to Use
How to send SMS
Prerequisite Need to Install the plugin in your Zoho Desk Portal. If you are not installed the plugin yet, please browse the instruction here. SMS Sending Procedure Step 1: Open a ticket. Step 2: On the right top corner, a widget icon can be found. ...
Receive/Reply SMS
Once a client receives an SMS on their mobile phone, they will be able to reply to that SMS.Whenever the users reply back to the sms, it will be noted in the ticket as conversation and marked as “Inbound SMS”.
Create SMS Template
Create SMS Template This plugin provides the opportunity to use templates so that the user does not have to create SMS content every time. Custom Templates can be created or used for the widget. By clicking on the “Templates” button, the template ...