Zoho Desk 2 Twilio - Overview

Zoho Desk 2 Twilio - Overview

The Zoho Desk To Twilio extension for Zoho Desk allows businesses to send SMS messages from your Zoho Desk tickets to clients mobile number directly driving customer acquisition and retention with a new communication channel.

The extension allows SMS replies received from customers to be stored with their records in your Zoho Desk tickets for easy tracking and communication

Key Features:

  1. ​​​​Send and receive SMS messages from Zoho Desk tickets to Clients mobile number directly
  1. Personalise your SMS with field merging options in your SMS’s and Templates
  1. Send your SMS by using your own custom Templates
  1. View the complete SMS history of customers SMS in Zoho Desk tickets

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