Direct SMS extension for Zoho Desk - Overview

Direct SMS extension for Zoho Desk - Overview

Overview

The Zoho Desk 2 Direct SMS is an outstanding plugin developed by SaasPlugin, allowing users to send messages from Zoho Desk tickets to directly the client’s mobile number. As a result, you can facilitate customer acquisition and retention through a new communication channel.   

The Direct SMS extension for Zoho Desk creates a record of messages that were sent and received. The record will be saved inside the corresponding  Zoho Desk ticket, which will generate better communication through easy tracking.  

Key Features

  1. Send and receive SMS messages from Zoho Desk tickets to Clients mobile number directly
  2. Send your SMS by using your own custom Templates
  3. Personalize your SMS with field merging options in your SMS’s and Templates
  4. View the complete SMS history of customers SMS in Zoho Desk tickets


Demo video