Reply SMS Settings - Zoho Desk 2 Direct SMS

Reply SMS Settings - Zoho Desk 2 Direct SMS


To get the reply SMS, you need to set up a new webhook. A webhook will be triggered when a reply SMS comes through direct SMS and sent to Zoho Desk. Below are the steps to set up a new webhook:

Enter Direct SMS Webhook URL

Go to Configuration > Webhook

Click on the “New Webhook” button

     

Click on the “Event” (dropdown) > SMS (Dropdown) and Check the “Receive an SMS” box

       

Paste the copied “Direct SMS Webhook URL”

[You will get the URL from extension’s settings Preference tab]


      

Add Content Parameters

Inside the Webhooks dashboard, go to -
Configuration > Webhook > Content (may need to scroll down to find it)
Add the following three parameters in the Content section, you can copy the form below.

Parameter key

Parameter value

sourceAddress

$sourceAddress

messageContent

$mtContent

replyContent

$moContent


 
       

Click on the “Save Webhook” button

Note: All the parameter name/content names are case sensitive.


Yahoo! You have done the setup. Now you are ready to send SMS.



    • Related Articles

    • FAQ - Zoho Desk 2 Direct SMS

      Q1. How much is Zoho Desk 2 Direct SMS? To increase your work productivity, you can get Zoho Desk 2 Direct SMS for $10/month. Q2. What does $10/month provide me? The $10/month is the cost of covering the Direct SMS plugin operating within your Zoho ...

    • SMS Settings - Zoho Desk 2 Direct SMS

      Username and Password creation process Inside your Direct SMS Account, go to - Configuration > API Settings Click on the “Create new key” Set Username and Password Click on the “Create key” button to save the changes Note: You have to enter this ...

    • How to find the Plugin - Zoho Desk 2 Direct SMS

      Click the Settings icon at the top right corner Then go to - Marketplace > All You will be landed on "All Extensions". Type in “Zoho Desk 2 Direct SMS” in the search box to find the plugin.

    • Direct SMS extension for Zoho Desk - Overview

      Overview The Zoho Desk 2 Direct SMS is an outstanding plugin developed by SaasPlugin, allowing users to send messages from Zoho Desk tickets to directly the client’s mobile number. As a result, you can facilitate customer acquisition and retention ...

    • FAQ - Direct SMS

      Q1. How much is Direct SMS? Direct SMS can help increase your work productivity for $5/month Q2. What does $5/month provide me? The $5/month is the cost of covering the Direct SMS plugin operating within your Zoho CRM. This is separate from the text ...