You might have been using Zoho Desk for a while. You find it convenient to use since it lets you communicate with your clients. However, you can only communicate with them through emails. In that case, it will be hard to maintain instant communication with tons of clients, especially when there are plenty of tickets. Moreover, people don't always check their emails or the Internet may not always be there. Considering all these issues, don’t you need a good communication medium like SMS service to communicate with your clients? We bet you do.
That’s why we introduce you to the Clickatell Extension for Zoho Desk, which is an interactive SMS system creating a powerful two-way communication for your CRM. This plugin lets you send messages directly to clients' mobile numbers from your Zoho Desk tickets. On top of that, it provides a record of messages where all the outbound and inbound messages will be stored. As a result, it will be easier for you to track your messages and eventually create better client engagement.
It is a one-stop solution for driving both customer acquisition and retention.
Key features -
- Send and receive SMSs from a Zoho ticket to a client’s phone number.
- Create and manage predefined SMS templates, so you can send SMS instantly.
- The Field Merging option allows you to tailor your messages more conveniently.
- It provides a message history where you can track your messages.
Pricing -
It costs $10 USD/month/organization.
We provide a 10% discount on yearly subscriptions, it only comes with $108 for the whole year. We also offer a 15-day free trial to evaluate the features of this extension.