Installation Guide - Zoho CRM 2 ClickSend

Installation Guide - Zoho CRM 2 ClickSend

2. Installation

ClickSend SMS Extension Configuration needs to be done in two separate areas.                                                                                                                                                                                                                
  • Zoho CRM
  • ClickSend SMS

 Before you proceed, please ensure you have a ClickSend account. If you have no account yet please signup

2.1 To install ClickSend SMS

You can either go to the Zoho Marketplace and install the extension or log in to your Zoho CRM account to install.


To install the extension

  1. Click Setup > Marketplace > Extensions > All.

  2. Click All Extensions, browse and click ClickSend.

  3. The details about the extension will be available. Click Install.

5. Please confirm the install

6. Check to agree on the Terms of Service and click Continue to Install.

7. Then Choose Users/Profiles and click Confirm

Install for admin only - The extension will be installed in CRM for only the users with the administrator profile. 

Install for all users -  (Recommended) The extension will be installed in CRM for all users. 

Choose profiles - The extension will be install automatically for the specified users.

You cannot change this later without reinstalling the plugin (losing your data in the process). Please choose your options wisely. We recommend installing for all users. If needed, features can be hidden from users later.

8. Then take a 10-day free trial or take a $10 monthly payments.

A popup window will appear with success a message. Click Skip.

2.2 Configure ClickSend SMS Extension

Once you complete the installation, you have to configure the extension. You can find the ClickSend SMS settings (tab) in your CRM tab options (3 dots) Please see the below picture.

To get the ClickSend API Username and  ClickSend API key you need log in ClickSend account. If you do not have an account, you will need to sign up.
Click on API credentials (key sign)

Now do the following steps to complete the installation
Copy the ClickSend API Username and paste it in the CRM API Key

  • Now type the API Secret. This is basically a password that will be used in the CRM as well. Copy and paste the API Secret in the CRM ClisckSend SMS API Secret.

    ClisckSend Extension Caller ID  have three option

  • Option 1: You leave the "ClickSend SMS Caller ID" blank 
  • If you leave the "ClickSend SMS Caller ID" blank any SMS's that you send will come from a Shared Number pool that ClickSend SMS controls. This Shared Number can change between SMS.  Replies to your SMS's will appear as normal in your SMS History.  

    Option 2: You enter your assigned Virtual Number
    ClickSend SMS's provides client with the option of buying a Virtual Number. This number is assigned to your ClickSend SMS account and all SMS's will be associated with this number. This number will not change unlike when using a Shared Number. Replies to your SMS's will appear as normal in your SMS history.  

    Option 3:
     You enter anything else 
    You have entered anything in this field, eg "Oscillosoft". When people receive your SMS's they will see the sender as what you've written into the field, ie "Oscillosoft". When they reply  to your SMS in this case however you will not be able to see the replies.

  • Then, Click on Save.
  • Click Update Profile. Now ClickSend SMS Extension is integrated with your ZOHO CRM.