FAQ - AFEX Global Payments
Here is a handy FAQ that we have made to address some common questions and issues. Hopefully, you find the answer to your questions here.
If this FAQ doesn't provide you with a solution, please email help@saasplugin.com.au with your issue. Providing the following along with your problem will place us in the best possible position to help you:
- A description of what you are trying to do
- Screenshots of where you are stuck, or where an error message has appeared
Be aware that support requests are handled in the order that they are received. Please allow sufficient time for a support representative to review your request and respond accordingly. Our usual response rate is 1-2 business days depending on the volume of support requests at the time.
Our support hours are Monday through to Friday, 9am to 7pm AEST, excluding public holidays.
1. What is Zoho Books to AFEX?
Learn more about the extension here.
2. How much does the AFEX payments extension cost?
There is no cost for the extension.
3. How do I install the extension?
Find out how to install the extension here.
4. How do I use the extension?
Learn how to use it here.
5. Can I make partial payments of ”Vendor Bills” in Books?
This is not currently available but is being investigated. If you require this to use the extension, please contact AFEX Senior Product Manager, Darren Cook dcook@afex.com.
6. What are the additional fields required to setup the integration?
A custom field in Vendor will need to be added.
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If this FAQ doesn't provide you with a solution then please email with your issue. Providing the following along with your problem will place us in the best possible position to help you. Description of the error Screenshots of the error and/or ...