6. Notes 

6.1 Notes  

1. All the mobile numbers in CRM should be the international format    
   

   -> +61451411066 (For Australia)   
   -> +6545141166 (For Singapore)

   Do not use this format 61 451 411 066. (Spaces between numbers won’t triggers SMS)   
   
2. You can select up to 100 records at a time to send bulk SMS. (This is a Zoho Restriction). 
   
3. While sending a custom individual SMS the total character count is 500 characters (ZOHO’s limitation for characters in text field). 
   
4. New feature SMS Scheduling has been added which allows CRM user to schedule date and time before sending the SMS. Ensure past date and time is not entered otherwise SMS will not fire.