Direct SMS Configuration needs to be done in two separate areas. 

• Zoho CRM
  
• Direct SMS
  

To install Direct SMS

1. You can install the plugin in your CRM by using the below link
   Installation link - https://marketplace.zoho.com/app/crm/direct-sms-for-zoho-crm
   
   
   
   
   
2. Review your details and press 'Continue'
   
   
   
   
   

3. Check to agree on the “Terms of Service”, “Authorize the access” and click 'Continue to Install'.
    
   
   
   
   
   
4. Then Choose Users/Profiles and click Confirm.
   
    
   
   
   
   
   
   

   Install for admin only - The extension will be installed in CRM for only the users with the administrator profile. 
   
   Install for all users - The extension will be installed in CRM for all the users. Users need to have a Direct SMS account to use his feature.
   
   Choose profiles - The extension will be installed in CRM for all the users.

   
   
5. Enter your Direct SMS username and password into the field’s then click 'Save.
   
   
   
   
   
   
   

To complete the configuration you will need Direct SMS account. If you do not have an account, you will need to sign up at https://www.directsms.com.au/
 
If you have a Direct SMS account already please follow below steps to get User Name and password

Go to Configuration> API Settings > Create a new key

Note: There are a couple of things to be aware of to create the API credentials.
The first is that the username must be all one word, all lowercase, and alphabetical only (no numbers or special characters).
The second is that the password must be mix numbers and letters but no special characters

Congratulations, you have successfully set up Direct SMS for your Zoho CRM.

Other Useful Articles -
How to send SMS
SMS Automation

If you have any questions regarding the plugin, please contact us on +61280912121 or help@saasplugin.com.au