The Zoho Desk 2 Direct SMS is an outstanding plugin developed by SaasPlugin, allowing users to send messages from Zoho Desk tickets to directly the client’s mobile number. As a result, you can facilitate customer acquisition and retention through a new communication channel.
The Direct SMS extension for Zoho Desk creates a record of messages that were sent and received. The record will be saved inside the corresponding Zoho Desk ticket, which will generate better communication through easy tracking.