ClickSend extension for Zoho Desk - Overview

ClickSend extension for Zoho Desk - Overview

Overview 

The ClickSend Extension for Zoho Desk establishes two-way communication through an interactive SMS system. Users can communicate with their clients directly from the Zoho Desk tickets by sending SMS. They can even send SMS to clients' phone numbers. This plugin generates a completely new communication medium, driving customer acquisition, and retention at the same time.  

The SMS sent by you will be marked as an outbound message and the SMS sent by a client will be marked as an inbound message. All the outbound and inbound messages will be stored by this extension. As a result, you will have a complete record of all the messages in your Zoho Desk ticket. Therefore, your engagement with clients will be improved since tracking messages will become so much easier. 


Just like all our Zoho extensions, you can give a free trial for 15 days before purchasing it. This will help you to make a better decision.

Key Features

  1. Establish better communication by sending and receiving SMS messages from your Zoho Desk tickets to directly clients' mobile numbers. 
  1. A brilliant field merging option will help tailor your SMS with templates. 
  2. Create, update/delete custom templates and use them in your messages to make them more engaging. 
  3. The entire SMS communication with a particular client will be saved as a record in your Zoho Desk ticket.


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